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Mayor Michael O'Connor
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Join us for this free 90-minute session that will delve into:
- What is Customer Experience and why is it critical for future business success?
- What are some of the tools you can use to help understand and improve the experience of your customers.
- How to get the most out of your customer experience efforts.
The format of this session will be an introduction to key concepts by our guests and then a moderated virtual fireside chat between our guests and Rick Weldon, President & CEO of the Frederick County Chamber of Commerce.